Support, maintenance, upgrades and updates
From our CompleteFTP free edition to our top Enterprise edition, you are bound to find a fit tailored to your business needs. Whether a small business startup or a fully fledged corporation, software that matches your needs will save you money. Each edition of CompleteFTP comes with varying levels of features and capabilities, and with 4 different variants on offer, we have thought of everything, from the sole trader to the large multi-national. If you are after a quick comparison of the different features which each edition can offer you, then please go to our comparison page. You will see a fantastic contrast, from our entry level free edition right up to the all encompassing Enterprise edition.
Our highly rated support and maintenance stands apart from our competitors, as we are aware that support is as important as our software. Each license purchased comes with one year of support and software updates included. After that first year, you have the option to renew. We hope you will, but it is not compulsory. Your CompleteFTP license will not expire if you do not. If you later realize that you require the latest edition of the software, or require technical support, we will happily renew it again for you.
Upgrade at your own pace
Why settle for less? Start off with our very capable free edition or our Standard edition for individuals and small businesses. You can upgrade when you wish and move to a higher edition as your business grows or as the technological demands increase. We believe in a fair upgrade system, so we will only charge you for the difference in price between the different paid editions of CompleteFTP when you upgrade to the next level.
Once your business starts growing and you see that you require more from your server, you can upgrade to the Professional or Enterprise editions at any time.
With CompleteFTP you have more control and can take full advantage of the advanced features that are on offer, at your own pace as you improve your security and your systems.
You retain flexibility and are under no obligation.
Security is a major concern for any serious with IT infrastructure. We take security seriously, and our team of developers is constantly updating and keeping in line with the latest cryptographic developments and improvements. We regularly release updates in the form of new versions, but please remember that to gain access to these, you will need a current support agreement in place. We pride ourselves on providing accurate and responsive technical support, and our efforts have been rewarded by the overwhelmingly positive feedback and high satisfaction we receive from customers each year. All our commercial products include 12 months of technical support that can be optionally renewed, providing full access to our service desk for resolving technical issues.
Technical help when you need it
Our acclaimed support/maintenance is available to those with a current support agreement in place. There are many great benefits to having a current Support/Update agreement with us including:
- Personal and friendly assistance to resolve issues
- Access to critical software updates (not available without support)
- Knowledgeable Advice from our highly experienced support team
- Help with server migration
- Step-by-step guidance on a wide range of issues
- Access to the latest versions (not available without a current support agreement in place)
Purchasing CompleteFTP should not only be a smooth and efficient process, but we believe that you are just as important after you have made your purchase. In fact, many of CompleteFTP's features come from customer suggestions.
CompleteFTP is highly prized because it is developed and built by us, with real business requirements and suggestions in mind.
“The EnterpriseDT Support team is proactive and extremely responsive to user requests. The CompleteFTP product is always evolving, bringing new options and alternatives to the way we manage secure file transfers.”
Australian Insurance Company
Read more Customer Success Stories.