Technical support

Our technical support is highly rated by our customers. Each license purchased comes with one year of technical support and software updates included. After the first year, you have the option to renew - it is not compulsory, and your CompleteFTP license will not expire if you do not renew. If you later realize that you require the latest edition of the software, or require technical support, we will happily renew it again for you.

Upgrade at your own pace

Customers can upgrade to a higher edition of CompleteFTP when they wish, for the difference in price between the editions. This means if you aren't sure you will need the features of the Professional Edition or Enterprise MFT, you can upgrade later without penalty.

Regular updates

Security is a major concern for all our customers. We take security seriously, and our team of developers is constantly updating our software to keep abreast of changes. We also regularly add new features, often on customer request. If CompleteFTP is missing a feature you require, please contact us.

We regularly release updates in the form of new versions, but please remember that to gain access to these, you will need a current support agreement in place. All our commercial products include 12 months of upgrades that can be optionally renewed.

Technical help when you need it

We pride ourselves on providing accurate and responsive technical support, and our efforts have been rewarded by the positive feedback we receive from our customers. Our technical support is available to those with a current support agreement in place. There are many benefits to having a current agreement with us including:

  • Personal and friendly assistance to resolve issues
  • Access to critical software updates
  • Knowledgeable Advice from our highly experienced support team
  • Help with server migration
  • Step-by-step guidance on a wide range of issues
  • Access to the latest versions

“The EnterpriseDT Support team is proactive and extremely responsive to user requests. The CompleteFTP product is always evolving, bringing new options and alternatives to the way we manage secure file transfers.”

Australian Insurance Company

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