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in CompleteFTP by (120 points)
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I get the following exception when calling keepAlive on SSHFTPClient: java.io.IOException: Null response to FXP_REAL_PATH

This exception occurs randomly on calling keepAlive. In my application, if client is already connected then only call goes to keepAlive, on calling this method it hangs for sometime and throws above mentioned exception.

Can anyone help me why I am getting this exception?

 

by (156k points)
Please obtain a debug log file, zip and up and send it to us via a support ticket, here:

http://enterprisedt.com/support/open.php
by (120 points)
This issue occurred at our client side and they are off production until we provide fix for the same, we can not ask them to run this on debug.
by (156k points)
Please open a support ticket to discuss this issue further.

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