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asked in CompleteFTP by (120 points)
commented by (150k points)
Do you mean you can't download it, or you can't install it?
commented by (120 points)
i can download it but as soon as it is done downloading symantec antivirus quarantines it because it says it has trojan4 virus
commented by (150k points)
OK. Unfortunately it is difficult for us to do much about this. It's a very common problem that antivirus programs produce false positives for a lot of software.

If you go to https://www.virustotal.com you can upload the installer and see the scan we've just performed - 4 virus programs flag a trojan (including symantec) and 54 say it is fine.
commented by (150k points)
I've uploaded the installer to Symantec to report a false positive.
commented by (150k points)
Here's Symantec's response:

In relation to submission 21223.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

    File name: CompleteFTPSetupTrial.exe
    MD5: 65f0056aef875c02a7cad605e37425da
    SHA256: 5e81368582a16031be8406b4834d018f4a7438a12130a85b1f7699a349c9622b
    Note: Whitelisting may take up to 24 hours to take effect via Live Update
commented by (120 points)
i have the latest symantec files and it's still getting removed.  I'm not sure if it matters but the file name that gets downloaded  is "completeftpsetup.exe" not "completeftpsetuptrial.exe"
commented by (150k points)
It's the same binary - you can verify that by checking the hashes.  I'm not sure how long it takes for Symantec to update - it could be 24 hours excluding weekends.
commented by (120 points)
yes, youre right, the hashes are the same.  Hopefully it will work tomorrow.

commented by (150k points)
I just re-analyzed at https://www.virustotal.com and Symantec is now listed as having passed, so they've done something. Maybe you don't have the latest update.

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