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Hi, when I download completeftpsetup.exe to try the software symantec keeps quarantining it

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asked Mar 3 in CompleteFTP by therak (120 points)
commented Mar 3 by support2 (144,210 points)
Do you mean you can't download it, or you can't install it?
commented Mar 3 by therak (120 points)
i can download it but as soon as it is done downloading symantec antivirus quarantines it because it says it has trojan4 virus
commented Mar 3 by support2 (144,210 points)
OK. Unfortunately it is difficult for us to do much about this. It's a very common problem that antivirus programs produce false positives for a lot of software.

If you go to https://www.virustotal.com you can upload the installer and see the scan we've just performed - 4 virus programs flag a trojan (including symantec) and 54 say it is fine.
commented Mar 3 by support2 (144,210 points)
I've uploaded the installer to Symantec to report a false positive.
commented Mar 3 by support2 (144,210 points)
Here's Symantec's response:

In relation to submission 21223.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

    File name: CompleteFTPSetupTrial.exe
    MD5: 65f0056aef875c02a7cad605e37425da
    SHA256: 5e81368582a16031be8406b4834d018f4a7438a12130a85b1f7699a349c9622b
    Note: Whitelisting may take up to 24 hours to take effect via Live Update
commented Mar 6 by therak (120 points)
i have the latest symantec files and it's still getting removed.  I'm not sure if it matters but the file name that gets downloaded  is "completeftpsetup.exe" not "completeftpsetuptrial.exe"
commented Mar 6 by support2 (144,210 points)
It's the same binary - you can verify that by checking the hashes.  I'm not sure how long it takes for Symantec to update - it could be 24 hours excluding weekends.
commented Mar 6 by therak (120 points)
yes, youre right, the hashes are the same.  Hopefully it will work tomorrow.

commented Mar 6 by support2 (144,210 points)
I just re-analyzed at https://www.virustotal.com and Symantec is now listed as having passed, so they've done something. Maybe you don't have the latest update.

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