We have recently not been unable to connect to our server using ftp port 21 with out doing the following below. Nothing has changed on our server. All ports are right for firewall settings.
Is there any way in settings to fix this issue?
FileZilla is using FTP over TLS encryption and we recently can not connect to the completeftp server without doing the following settings below.
If you are getting “Failed to retrieve directory listing” error, as such:
Status: Resolving address of ftp.mywebsitename.org
Status: Connecting to
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Retrieving directory listing...
Response: 257 "/" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Response: 227 Entering Passive Mode (11,234,234,234,167,111)
Error: Connection timed out
Error: Failed to retrieve directory listing
You have to make minor configuration modifications in your FileZilla settings.
Follow These Steps to Resolve FTP “Failed to retrieve directory listing”Step 1: Change Encryption MethodStep 2: Change Transfer Mode
Step 1Change Encryption Method
Change encryption method for the connections to your server. To do so, go to Site Manager in FileZilla (File > Site Manager) and change encryption type to “Only use plain FTP” under General tab.
Step 2Change Transfer Mode
You need to change “Transfer mode” in your FileZilla configuration. To change it, go to Site Manager (File > Site Manager), click on “Transfer Settings” tab and change Transfer mode to “Active”