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Able to sFTP Upload to AWS server but not able to download from AWS (error: GetMessage timed out (request id=15))

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in CompleteFTP by (120 points)

I am able to push a file to AWS no problem, but downloading from AWS a timeout error.
Debug log:

DEBUG [ChannelDataWindow] 26 Oct 2023 17:06:56.552 :  Remote window size decreased to 2096765
DEBUG [PlainSocket] 26 Oct 2023 17:06:56.552 :  Sent 80 bytes (NoDelay=True, SendBufferSize=65536, ReceiveBufferSize=65536)
DEBUG [SSH2Connection] 26 Oct 2023 17:06:56.552 :  Packet written to socket
DEBUG [PlainSocket] 26 Oct 2023 17:06:57.084 : FTPConnection.1 Receive received 14600 bytes
DEBUG [SSH2PacketBuilder] 26 Oct 2023 17:06:57.084 : FTPConnection.1 ReduceBuffer()
DEBUG [PlainSocket] 26 Oct 2023 17:06:57.099 : FTPConnection.1 Receive received 2264 bytes
DEBUG [SSH2Connection] 26 Oct 2023 17:06:57.099 : FTPConnection.1 ProcessPacket pt=SSH_MSG_CHANNEL_DATA
DEBUG [SSH2Connection] 26 Oct 2023 17:06:57.099 : FTPConnection.1 ProcessPacket pt=SSH_MSG_CHANNEL_DATA
DEBUG [PlainSocket] 26 Oct 2023 17:07:57.144 : FTPConnection.1 Receive received 80 bytes
DEBUG [SSH2Connection] 26 Oct 2023 17:07:57.144 : FTPConnection.1 ProcessPacket pt=SSH_MSG_CHANNEL_REQUEST
DEBUG [SSH2Channel] 26 Oct 2023 17:07:57.144 : FTPConnection.1 SSH_MSG_CHANNEL_REQUEST: keepalive@openssh.com, reply=True
DEBUG [SSH2Channel] 26 Oct 2023 17:07:57.144 : FTPConnection.1 Sending SSH_MSG_CHANNEL_FAILURE
DEBUG [PlainSocket] 26 Oct 2023 17:07:57.144 : FTPConnection.1 Sent 48 bytes (NoDelay=True, SendBufferSize=65536, ReceiveBufferSize=65536)
DEBUG [SSH2Connection] 26 Oct 2023 17:07:57.144 : FTPConnection.1 Packet written to socket
ERROR [SFTPMessageStore] 26 Oct 2023 17:08:56.556 :  GetMessage timed out (request id=15)
ERROR [SFTPMessageStore] 26 Oct 2023 17:08:56.556 :  EnterpriseDT.Net.Ftp.Ssh.SFTPException: GetMessage timed out (request id=15)
ERROR [SFTPMessageStore] 26 Oct 2023 17:08:56.556 :     at LC8BK6N8horuATS8Tyu.JeZf1nNuRm7ule03M8H.zeNN1yK0aK(Int32  )
DEBUG [SFTPMessage] 26 Oct 2023 17:08:56.556 :  Send : Name=SSH_FXP_CLOSE,Type=4,RequestID=16
DEBUG [SSH2Channel] 26 Oct 2023 17:08:56.556 :  Transmit 14 bytes
DEBUG [ChannelDataWindow] 26 Oct 2023 17:08:56.556 :  Remote window size decreased to 2096751
DEBUG [PlainSocket] 26 Oct 2023 17:08:56.556 :  Sent 64 bytes (NoDelay=True, SendBufferSize=65536, ReceiveBufferSize=65536)
DEBUG [SSH2Connection] 26 Oct 2023 17:08:56.556 :  Packet written to socket
DEBUG [PlainSocket] 26 Oct 2023 17:09:56.624 : FTPConnection.1 Receive received 80 bytes
DEBUG [SSH2Connection] 26 Oct 2023 17:09:56.624 : FTPConnection.1 ProcessPacket pt=SSH_MSG_CHANNEL_REQUEST
DEBUG [SSH2Channel] 26 Oct 2023 17:09:56.624 : FTPConnection.1 SSH_MSG_CHANNEL_REQUEST: keepalive@openssh.com, reply=True
DEBUG [SSH2Channel] 26 Oct 2023 17:09:56.624 : FTPConnection.1 Sending SSH_MSG_CHANNEL_FAILURE
DEBUG [PlainSocket] 26 Oct 2023 17:09:56.624 : FTPConnection.1 Sent 48 bytes (NoDelay=True, SendBufferSize=65536, ReceiveBufferSize=65536)
DEBUG [SSH2Connection] 26 Oct 2023 17:09:56.624 : FTPConnection.1 Packet written to socket
ERROR [SFTPMessageStore] 26 Oct 2023 17:10:56.566 :  GetMessage timed out (request id=16)
ERROR [SFTPMessageStore] 26 Oct 2023 17:10:56.566 :  EnterpriseDT.Net.Ftp.Ssh.SFTPException: GetMessage timed out (request id=16)
ERROR [SFTPMessageStore] 26 Oct 2023 17:10:56.566 :     at LC8BK6N8horuATS8Tyu.JeZf1nNuRm7ule03M8H.zeNN1yK0aK(Int32  )
DEBUG [SSHFTPClient] 26 Oct 2023 17:10:56.566 :  Caught exception
DEBUG [SSHFTPClient] 26 Oct 2023 17:10:56.566 :  EnterpriseDT.Net.Ftp.Ssh.SFTPException: GetMessage timed out (request id=16)
DEBUG [SSHFTPClient] 26 Oct 2023 17:10:56.566 :     at LC8BK6N8horuATS8Tyu.JeZf1nNuRm7ule03M8H.zeNN1yK0aK(Int32  )
DEBUG [SSHFTPClient] 26 Oct 2023 17:10:56.566 :     at JoD3NmNysiQdd5AwKl3.tDE8PtNNNivT6HQ3ek5.z0pyERv4oP(Int32  )
DEBUG [SSHFTPClient] 26 Oct 2023 17:10:56.566 :     at JoD3NmNysiQdd5AwKl3.tDE8PtNNNivT6HQ3ek5.WRRyC3T1ds(Byte[]  )
DEBUG [SSHFTPClient] 26 Oct 2023 17:10:56.566 :     at EnterpriseDT.Net.Ftp.Ssh.SSHFTPClient.Get(Stream local, String localFile, String remote)
DEBUG [FTPTaskProcessor] 26 Oct 2023 17:10:56.581 :  Purging task queue
DEBUG [FTPConnection] 26 Oct 2023 17:10:56.597 :  Closing connection [instance=0,abrupt=False]
DEBUG [SSHFTPClient] 26 Oct 2023 17:10:56.597 :  Quit() called
DEBUG [SSHChannel] 26 Oct 2023 17:10:56.597 :  Closing channel 0
DEBUG [PlainSocket] 26 Oct 2023 17:10:56.597 :  Sent 48 bytes (NoDelay=True, SendBufferSize=65536, ReceiveBufferSize=65536)
DEBUG [SSH2Connection] 26 Oct 2023 17:10:56.597 :  Packet written to socket
DEBUG [SSHChannel] 26 Oct 2023 17:10:56.597 :  Channel 0: sent SSH_MSG_CHANNEL_CLOSE
DEBUG [SSHChannel] 26 Oct 2023 17:10:56.597 :  Waiting for connection to close ...
DEBUG [PlainSocket] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Receive received 128 bytes
DEBUG [SSH2Connection] 26 Oct 2023 17:10:56.878 : FTPConnection.1 ProcessPacket pt=SSH_MSG_CHANNEL_REQUEST
DEBUG [SSH2Channel] 26 Oct 2023 17:10:56.878 : FTPConnection.1 SSH_MSG_CHANNEL_REQUEST: exit-status, reply=False
INFO [SSH2Channel] 26 Oct 2023 17:10:56.878 : FTPConnection.1 exit-status=0
DEBUG [SSH2Connection] 26 Oct 2023 17:10:56.878 : FTPConnection.1 ProcessPacket pt=SSH_MSG_CHANNEL_CLOSE
DEBUG [SSH2Channel] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Received close
DEBUG [SSH2Connection] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Sending SSH_MSG_DISCONNECT
DEBUG [PlainSocket] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Sent 64 bytes (NoDelay=True, SendBufferSize=65536, ReceiveBufferSize=65536)
DEBUG [SSH2Connection] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Packet written to socket
DEBUG [SSH2Connection] 26 Oct 2023 17:10:56.878 : FTPConnection.1 SSH_MSG_DISCONNECT sent - closing
DEBUG [SFTPChannelReceiver] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Channel closed
DEBUG [ChannelDataWindow] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Stopped channel data window
DEBUG [PlainSocket] 26 Oct 2023 17:10:56.878 : FTPConnection.1 Receive thread finished.
DEBUG [SSHChannel] 26 Oct 2023 17:10:56.909 :  Channel 0 closed

1 Answer

0 votes
by (51.4k points)

I think this issue is going to hard to solve in this forum as this type of multi-system issue tends to be complex and we're going to need a lot of logging. Can you please open ticket a enterprisedt.com/help ?

In the ticket please include a clean debug log and let us know if it happens with very small files (i.e. up to a few kb).

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