The
Enterprise Distributed Technologies website offers a rich forum for discussion of topics
related to edtFTPnet/Free. It is fully searchable and contains advice and
answers to many issues that developers have faced when using this
library.
If
you are trying to resolve a problem please search the forums to see if the issue has already
been resolved. Also read How
to diagnose
problems.
If you are unable to find a solution, or suspect you have found a bug, you can post your problem or question on the
forums.
For a faster response than the forums, contact us directly as outlined below.
How to contact support (for customers)
Customers (i.e. those who have purchased a source license) may e-mail support at support@enterprisedt.com. When
emailing support with a problem, always include the following:
a
stack trace (if an exception is being
thrown)
the
section of the log file that illustrates
the problem (see How
to set up logging)
the
type of server you are accessing (include the version if possible)
the version of edtFTPnet/Free you are using
Please
include as much information as possible; it will save us emailing you
to ask for it.