How to contact support
Customers and those trialing a product may open a support ticket.
Before doing so, please check our support page, as
your question may be answered there.
When contacting support with a problem, always include the following:
- your purchase reference
- a detailed explanation of the issue. If your description is vague, we'll have to reply to ask for more details, and that
means resolving the issue will take longer.
- the relevant diagnostics files
- any relevant information or logging from a client application if it is having problems
connecting. Ensure the maximum log level is being used.
- the version of CompleteFTP you are using, if that is not shown in the log file
Please include as much information as possible; it will save you the time that it takes us to ask for it.
Please check your spam folders for our replies if you haven't seen a reply from us within 24 hours.