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How can I reset the administrator password?

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You can reset the admin user's password as follows:

1) Stop the CompleteFTP service

2) Open a command prompt with Windows administrator privileges (cmd)

3) Run the following command in the command prompt where password is the new password for the admin user.

"C:\Program Files (x86)\Complete FTP\Server\cftpconfig.exe" /p newpassword

4) Restart the CompleteFTP service