How to activate an installation of CompleteFTP

When a production license has been purchased, the trial installation must be activated.

This usually involves accessing the CompleteFTP Activation System on the Internet, although this can be done from another machine if the licensed machine does not have Internet access. Note that some Volume Licenses provide access to a universal activation key which does not require Internet access.

The following steps should be followed if you do not have a universal AK, which will be the majority of users.

  1. Run the CompleteFTP manager and connect to the CompleteFTP server instance that you wish to activate (the server instance - the CompleteFTP Windows service - may be running on another machine). You should run the manager on a machine with internet access (although there is a work around) if you do not have a universal activation key.
  2. Select the "Licensing" menu item from the list on the left in the manager, and then select the "Activate your license" link.
  3. Enter your purchase reference in the edit box indicated (Step 1), and then open the supplied URL. You will need the login details provided in your purchase email. If the credentials and purchase reference are correct, you will see a web page called "CompleteFTP Activation System".
  4. Your activation key should be displayed in the text box, and it can be copied and pasted into the CompleteFTP manager in Step 4. Select "OK" and it should now be activated, and the license details should be displayed.

The following steps should be followed if you do have a universal AK:

  1. Run the CompleteFTP manager and connect to the CompleteFTP server instance that you wish to activate (the server instance - the CompleteFTP Windows service - may be running on another machine).
  2. Select the "Licensing" menu item from the list on the left in the manager, and then select the "Activate your license" link.
  3. Paste the universal AK you have been sent into the CompleteFTP manager in Step 4. Select "OK" and it should now be activated, and the license details should be displayed.

If you need to move an instance of CompleteFTP from one server to another, or are having difficulties with activating, please email us.