The EnterpriseDT website offers a question & answer board for discussion of edtFTPnet/PRO. It is fully searchable and contains advice and answers to many issues that developers have faced when using this library.
Before contacting support, please see how to diagnose problems. It is likely that following these steps will help resolve your problem. If not, we will ask you for a log file set to the All logging level - see how to set up logging. Sending a log file that illustrates your problem with your query will help to ensure a more rapid solution. Please zip all log files before sending.
The Frequently Asked Questions should also be consulted before contacting support.