edtFTPnet/PRO has a rich API and provides complex
capabilities. There are a wide variety of FTP, FTPS and SFTP
servers in existence, which may or may not implement the relevant
If difficulties are experienced in connecting to a
server or performing operations, a number of steps can be taken to
try to resolve the problem.
Ensure that you can connect
using the same
credentials. If you cannot connect with FileZilla, it is likely
that other clients (such as this one) will also experience
difficulties connecting. Make sure you select the correct
For SFTP, alternatively (or
also) use a command-line ssh client to connect to the server using
the authentication method of your choice, and ensure that this
works. ssh -vvv can be used to provide helpful debugging
If you can connect using
FileZilla, try using the appropriate Example Viewer example (with
suitable settings) provided with the distribution.
Generate a log file exhibiting
the error with the level set to LogLevel.All. This may
provide you (and us) with a clue to the problem.
If possible, obtain the server
log file to see if it contains any clues to the problem.
Search the question & answer board
to see if the problem has been reported and a
resolution posted. The forum is fully searchable and contains advice and
answers to many issues that developers have faced when using this
library. Also check the Frequently Asked Questions.
Consult the product's revision history to see if your problem has
been resolved in a later version of the software. If your support
agreement is current, download the latest version (or request it
even if your problem is not listed. If you are unable to resolve
the problem and you have a current support agreement, you may need
to contact support. We will do our best to
resolve the problem, including issuing patches if necessary.
When emailing support with a problem, always include your
purchase reference (or note that you are using the trial), a stack
trace (if applicable) and a relevant section of the log file that
illustrates the problem. Include as much information as possible.
It will save us emailing you to ask for it.