When contacting support with a problem, always include the following:
a stack trace (if an exception is being thrown)
the section of the DEBUG level log file that illustrates
the problem (see How to set up logging)
the initial part of the log file that displays versioning information and your classpath
the type of server you are accessing (include the version if possible), and, if possible, the
server log file.
the version of edtFTPj/PRO you are using, if that is not shown in the log file
a copy of the Filezilla (or WinSCP) debug log file for a successful connection. If you can't get Filezilla or other clients to work
correctly with your server, resolve this first before contacting us!
Please include as much information as possible; it will save you the time that it takes us to ask for it.
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