Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information. However, for access to Product trials and customer support, you are required to submit personally identifiable information. This may include, but is not limited to, your name, address, username, password and other contact information reasonably required to ensure we are communicating with the correct person. Credit card details you provide for payment purposes are transmitted using secure SSL link and such details are collected solely for payment processing. We do not normally collect “Sensitive Information” as deemed by the Privacy Act of Australia.
Sharing of your personal information
Use of your personal information
The personal information you provide is used to enable us to provide you with support services, to communicate with you and to manage your licence to use our Products, or when required by law. We may also use your personal information to send you marketing information or promotional materials which you may choose to unsubscribe if you do not wish to receive such information or materials. We will not sell or rent your personal information to any third parties nor share it with any third parties for their own marketing purposes.
Storage, security and retention of your personal information
All personal information you provide is stored in electronic format only on servers in a controlled environment with limited access located in Australia. We take precautions and reasonable measures to protect the security and integrity of this information but we cannot guarantee its absolute security.
We will retain your personal information while you have an active maintenance or support agreement. On expiry of maintenance or support, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Enterprise Distributed Technologies reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.