Support – getting help when you need it

We pride ourselves on our technical support, and our customers have agreed, ranking our support services highly in surveys. Please note that all of our commercial products include 12 months of technical support that can be optionally renewed.

If you do have an issue, there are certain steps you can take that will help to resolve it rapidly, shown below. Each product has specific links for the steps below, shown at right.

Steps to getting support

  • Ensure your technical support agreement is current. If it is not, arranging renewal may delay assistance.
  • Check the product’s User Guide.
  • Consult the product’s Frequently Asked Questions.
  • Consult the product’s Discussion Forum. If you have an issue, it is likely that the solution is already be available.
  • Consult the product’s How to contact support page to ensure you have gathered the necessary details.
  • Contact our technical support team.

Product announcements

You may wish to subscribe to our product announcements list so you are notified when new versions are released and important security announcements are posted. You can do so here.