The
Enterprise Distributed Technologies website offers a rich EDT Q&A board for discussion of topics
related to edtFTPj. It is fully searchable and contains advice and
answers to many issues that developers have faced when using this
library.
If
you are trying to resolve a problem please search the Q&A board to see if the issue has already
been resolved. Also read How
to diagnose
problems.
If you are unable to find a solution, or suspect you have found a bug, please post your problem or question on the
EDT Q&A board.
Of course if you have purchased support
contact us directly as outlined below.
How to contact support (for customers)
Customers may e-mail support at support@enterprisedt.com. When
emailing support with a problem, always include the following:
a
stack trace (if an exception is being
thrown)
the
section of the log file that illustrates
the problem (see How
to set up logging)
the
initial part of the log file that displays versioning information and
your classpath
the
type of server you are accessing (include the version if possible)
the
version of edtFTPj you are using, if that is not shown in the log
file
Please
include as much information as possible; it will save us emailing you
to ask for it.
