How to get diagnostics for support

From CompleteFTP 8.0, there is a better way to collect diagnostic details to send to support.

  1. Open the CompleteFTP manager and go to the Log Files tab in the Monitoring panel.
  2. Ensure that the logging level is set to Debug (or All).
  3. Restart the CompleteFTP service (optional).
  4. Attempt to reproduce the problem.
  5. Use the "Save Diagnostics to local disk" link to download a zip file containing a sanitised version of your configuration file (without password hashes etc) and your Diagnostics.log file.