CompleteFTP as a customer portal
An internal success story
Enterprise Distributed Technologies doesn’t just sell CompleteFTP as a product – we use it too!
With so many customers comes the problem of managing their data, allowing for timely renewal of support as well as product download and activation. Over time, this has become more complicated as data has spread across various databases and files. We needed to simplify things for us and for our customers.
It took some time to migrate all existing customer data and to develop the site, but our customer portal went live in December, 2015. Customers can login, inspect their licenses, download and activate products, purchase additional licenses and renew support agreements.
The portal is hosted on Amazon’s EC2 cloud platform, which is a great host environment for CompleteFTP. We now use Braintree for accepting credit card payments, in common with companies such as Uber and Airbnb.
There certainly is benefit for customers in a software vendor using its own products. Using CompleteFTP for the portal has given us insight into being a user, and numerous ideas of how the product can be improved. For example, we’ve made various enhancements to JSS to support portal development, and these are included in version 9.0 (which is not yet released at the time of writing).